FAQ module - Powered By Kayako SupportSuite

09 Sep 2010

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	FAQ module

Solution
The FAQ allows you to add a set of questions and answers for each property. The questions / answers will be listed by selecting the "FAQ" button displayed on the properties listing page.

The administrator has the possibility of defining a set of FAQ which can be imported for each property:

1) in the admin area select the "FAQ" link displayed in the "Settings" page

2) select the "Add questions" button

3) enter the question and the answer for the default language

4) by selecting the flags displayed on top of the text area you have the possibility to add questions/answer for the other active laguages

5) select the "Add" button

The questions defined by the admin can now be imported to the properties:

1) in the "Edit property" page select the "FAQs" link (displayed under the "Property management" block)

2) on the displayed popup select the "Add question" link for adding a new question or the "Import existing questions" link for importing existing questions

3) on the "Import existing questions" page there are two options for importing the questions:

a) select the property to import the questions from >> select the "Import from property" button

b) import the questions defined by the admin by selecting the checkboxes next to the questions to import >> select the "Import selected" button

The questions have now been imported. On the frontend, select the "FAQ" button displayed on the properties listing page next to each property. The imported questiosn will be displayed in a popup.

Article Details

Article ID:

118

Created On:

10 Jul 2009 03:04 PM